This is the privacy policy of Nashville's Weed and Feed for nashvillesweedandfeed.com. It covers the website only. We do not sell, rent or trade anything you give us, and nobody outside the business uses it to market to you.

The estimate form

The form asks for your name, phone number, email address, town, street address and what you need, and on the contact page a description of the job. When you send it, the site saves what you entered in its own database on Cloudflare, together with the page you sent it from, the page you landed on and when your visit began, the site or ad that brought you there if there was one, your browser and device, and the town, region and country Cloudflare estimates for your connection. Then it emails the same details to the owner's inbox through Google's Gmail service, so the reply can come straight back to you. That is ordinary email, so leave anything sensitive out of the message.

From there it goes to our trusted partner — the local service specialist from our network handling your job — so they can call you and arrange to look at it. They may trade under a name of their own, and they get your details only in order to do it. Nobody else is sent them, and they are never sold, rented or passed to anyone for their own marketing.

Submissions that look automated are set aside in the same database rather than emailed, so a real request caught by mistake can still be found.

Before the form sends, Cloudflare Turnstile checks that a person is filling it in rather than a program. It runs small tests in your browser and does not read what you type; Cloudflare handles that under its Turnstile privacy policy.

Phone calls

Calls to (615) 667-8428 are answered by an automated answering service run by CallRail, which records and transcribes the call. It asks for your name, the address where the work is needed, the best number to call you back on, your email address if you want to give one, what you need done and how soon. CallRail keeps the recording, the transcript and those answers under CallRail's privacy policy. The same answers are saved in this site's own database and emailed to the people at Nashville's Weed and Feed who return calls, and if you gave an email address you get one email confirming we have your request.

Text messages

You can also text (615) 667-8428. The same CallRail service answers and asks the same questions. The messages are kept by CallRail and saved in this site's own database. An outside language service reads the conversation only to pick out your answers, which are saved as a request the way the estimate form's are and emailed, with the messages, to the people at Nashville's Weed and Feed who return calls; if you gave an email address, you get one email confirming we have it. We text you only after you have texted us or asked us to, and only about your request. How many messages that is depends on the conversation, and your carrier's message and data rates may apply. Reply STOP to stop all texts from this number, or HELP for help. Your mobile number and your agreement to receive texts are never shared with or sold to anyone for their marketing; they go only to the phone companies and CallRail, which carry the messages.

The chat

The chat on these pages is automated: an outside language service writes each reply from this site's own pages. What you type is sent to that service, along with the earlier messages in the same chat, only to write the reply, and the questions and answers are kept in this site's own database so Nashville's Weed and Feed can see what people ask. If you ask us to call you, the chat takes your name, the address where the work is needed, a phone number, your email address if you want to give one, what you need and how soon, and saves them as a request in the same database, together with the page you were on and the site or ad that brought you, exactly as the estimate form does. The request is emailed to the people at Nashville's Weed and Feed who return calls, and if you gave an email address you get one email confirming we have it. Leave anything sensitive out of the chat.

Our own record of visits

Each time a page loads, the site makes a note of it on Cloudflare's servers before anything runs in your browser: which page it was, the website, search or ad that sent you if there was one, whether you are on a phone, tablet or computer and which browser, and the town, region, country and internet provider Cloudflare estimates for your connection. It also notes how many seconds a page stays on screen. It does not store your IP address or anything with your name on it.

Visits from outside the United States, Canada and the United Kingdom are turned away, and the country Cloudflare reports for your connection is what decides it.

Cookies

The site's own code sets one cookie, ts_src, when you first arrive. It holds the page you landed on, the website, search or ad that sent you if there was one, and whether you are on a phone, tablet or computer, so that if you send the estimate form we can see which one brought you. It carries no name and no identifier, goes only to this site, and is gone when you close your browser. Google Analytics sets two: _ga, a random number that tells your browser apart from others when you come back, and _ga_T9BSCRCXS2, which keeps track of the visit you are on.

Google Analytics

Google Analytics gives us a second count of visits beside our own. It runs in your browser, with the IP address shortened, and tells Google which pages you look at, how you got here, your device and browser, and roughly where you are. Google explains what it does with that in its privacy policy and in how Google uses information from sites that use its services. Google’s opt-out add-on turns it off in your browser.

Who else is involved

Cloudflare hosts the site and its database, and like any host it sees your IP address when it sends you a page. Google carries the email a form sends and runs the analytics. The typefaces and pictures are served from this site itself.

Your information

To find out what we hold about you, or to have it deleted, send the contact form and say so in the message. Michael Blair, the owner, answers it.

Privacy policy